Hwang Toe Posted Thursday at 01:00 PM Posted Thursday at 01:00 PM I purchased this Canon 8-64 Super 16mm zoom lens from seller, but I think they sent me the wrong lens. The first image is the one they sent me before the purchase. The second image is what I actually received. The mount looks different (I ordered a PL mount, but I received a B4 mount). The aperture markings are more worn than in the original photo. Overall, the condition is worse, and I suspect they sent me a different lens. Here’s what happened: I made the payment on January 29. After that, seller contacted the 2nd seller and requested them to ship the lens. The seller sent the lens to them, and then seller claimed they were sending it to a service center for inspection before shipping it to me. However, after a month passed with no updates, I asked about the delay. Seller then told me that the service center had provided the wrong address, so they had to recall the package and resend it. Finally, after March 7, I received the package. But when I opened it, I found that it was a B4 mount instead of the PL mount I ordered. I can’t even use this lens on my SR3 because I don’t have an adapter for B4 mounts. Looking at the images, it seems they sent me a completely different lens than the one they originally showed me. What do you guys think? What should I do in this situation? Any advice would be greatly appreciated! 4o
Mark Dunn Posted Thursday at 02:14 PM Posted Thursday at 02:14 PM (edited) Seems simple. If it's not as described, and if it doesn't have the mount you asked for it isn't, send it back. I don't know about consumer protection in your country, and it doesn't really apply to this, but in the UK/EU you don't even need a reason to send an item back. Edited Thursday at 02:17 PM by Mark Dunn
Premium Member Dom Jaeger Posted Thursday at 02:35 PM Premium Member Posted Thursday at 02:35 PM Yep, you got a different lens. They made these for 3 chip CCD cameras as well as 16mm. You don’t want a B4 mount version. Definitely call them out and demand a refund.
Hwang Toe Posted Friday at 12:42 AM Author Posted Friday at 12:42 AM 10 hours ago, Mark Dunn said: 간단해 보이네요. 설명과 다르고, 요청한 마운트가 없다면 반품하세요. 귀하 국가의 소비자 보호에 대해서는 잘 모르고, 이 문제에는 실제로 적용되지도 않지만, 영국/EU에서는 품목을 반품할 이유조차 필요하지 않습니다. I paid $1,500 USD to customs in order to receive this lens. I have the right to request compensation for this, correct?
Hwang Toe Posted Friday at 12:50 AM Author Posted Friday at 12:50 AM 10 hours ago, Dom Jaeger said: Yep, you got a different lens. They made these for 3 chip CCD cameras as well as 16mm. You don’t want a B4 mount version. Definitely call them out and demand a refund. I paid $1,500 USD to customs in order to receive this lens. I have the right to request compensation for this, correct?
Premium Member Dom Jaeger Posted Friday at 01:17 AM Premium Member Posted Friday at 01:17 AM 10 hours ago, Dom Jaeger said: Yep, you got a different lens. They made these for 3 chip CCD cameras as well as 16mm. You don’t want a B4 mount version. Definitely call them out and demand a refund. Actually, looking again, I don't think your zoom is the B4 version. They look quite different. Could it be an Aaton mount? At any rate, not what they advertised.
M Joel W Posted Friday at 01:21 AM Posted Friday at 01:21 AM It could be an Aaton mount, in which case it is likely possible to send it in for conversion. (I had my 7-63mm PL converted to Aaton.) The focus ring looks entirely different, though, so it's clearly not the same lens.
Premium Member Dom Jaeger Posted Friday at 05:51 AM Premium Member Posted Friday at 05:51 AM 4 hours ago, M Joel W said: It could be an Aaton mount, in which case it is likely possible to send it in for conversion. (I had my 7-63mm PL converted to Aaton.) The focus ring looks entirely different, though, so it's clearly not the same lens. I think the focus ring is actually the same, but the rubber grip has been shifted up. 1
Hwang Toe Posted Friday at 07:20 AM Author Posted Friday at 07:20 AM 6 hours ago, Dom Jaeger said: 사실, 다시 생각해보니, 당신의 줌은 B4 버전이 아닌 것 같아요. 꽤 달라 보이네요. Aaton 마운트일 수 있을까요? 어쨌든, 그들이 광고한 것과는 달랐습니다. This is the mount. Are you think It's Aaton mount?
Mark Dunn Posted Friday at 09:46 AM Posted Friday at 09:46 AM (edited) 9 hours ago, Hwang Toe said: I paid $1,500 USD to customs in order to receive this lens. I have the right to request compensation for this, correct? No idea. I didn't know this was a personal import and obviously I have no knowledge of your customs regulations. It may be cheaper for you to change the mount- I know nothing about that either. Edited Friday at 09:47 AM by Mark Dunn
Premium Member Aapo Lettinen Posted Friday at 10:10 AM Premium Member Posted Friday at 10:10 AM it indeed looks like the Aaton mount. the B4 mount has a locating pin on the lens side of the mount and cp16 mount is different looking as well. getting the customs back by returning purchased stuff abroad should be possible if you can prove it has left the country etc but would be tons of frustration and paperwork. If the mount can be just changed would probably be much easier and the seller could refund the extra costs caused by the mount change
Hwang Toe Posted Friday at 10:45 AM Author Posted Friday at 10:45 AM 35 minutes ago, Aapo Lettinen said: it indeed looks like the Aaton mount. the B4 mount has a locating pin on the lens side of the mount and cp16 mount is different looking as well. getting the customs back by returning purchased stuff abroad should be possible if you can prove it has left the country etc but would be tons of frustration and paperwork. If the mount can be just changed would probably be much easier and the seller could refund the extra costs caused by the mount change As far as I know, there is no place in Korea that offers mount conversion services. This means I would have to go through the hassle of shipping it overseas again. Plus, there’s also the issue of customs fees.
M Joel W Posted Friday at 05:46 PM Posted Friday at 05:46 PM 11 hours ago, Dom Jaeger said: I think the focus ring is actually the same, but the rubber grip has been shifted up. I missed that. Looks like you’re right. I’m still going with different lens entirely because the metric focus marks are blue on the Aaton mount one? But I could be wrong about that, too.
Mark Dunn Posted Friday at 06:15 PM Posted Friday at 06:15 PM 27 minutes ago, M Joel W said: I missed that. Looks like you’re right. I’m still going with different lens entirely because the metric focus marks are blue on the Aaton mount one? But I could be wrong about that, too. Second that. Different focus marks in different places.
Premium Member Dom Jaeger Posted Friday at 09:14 PM Premium Member Posted Friday at 09:14 PM 3 hours ago, M Joel W said: I missed that. Looks like you’re right. I’m still going with different lens entirely because the metric focus marks are blue on the Aaton mount one? But I could be wrong about that, too. Oh it’s a different lens for sure, but they are the same design I mean.
Steve Switaj Posted Sunday at 12:54 AM Posted Sunday at 12:54 AM On 3/14/2025 at 10:46 AM, M Joel W said: I missed that. Looks like you’re right. I’m still going with different lens entirely because the metric focus marks are blue on the Aaton mount one? But I could be wrong about that, too. They're not just different colors, they're actually different numbers The foot focus marks on the left-hand lens go 20-10-5-4, while the focus marks on the right-hand lens are 8-6-4-3-2.5 So.. not like they misunderstood what you wanted and changed the mount before shipping, it's definitely a different lens. On the plus side (such as it is), if it comes to this there are parts available to convert the lens to a PL mount. Check out Visual Products https://visualproducts.com/product/visual-products-canon-pl-lens-mount-for-s16-zoom-lenses/
Hwang Toe Posted yesterday at 12:56 AM Author Posted yesterday at 12:56 AM On 2025. 3. 16. at 오전 9시 54분, Steve Switaj said: 그것은 단지 색상이 다른 것이 아니라 실제로 숫자가 다릅니다. 왼쪽 렌즈의 초점 마크는 20-10-5-4이고 오른쪽 렌즈의 초점 마크는 8-6-4-3-2.5입니다. 그러니까.. 그들이 당신이 원하는 것을 오해해서 배송 전에 마운트를 바꾼 것이 아니라, 확실히 다른 렌즈인 거예요. 긍정적인 측면(긍정적인 측면)을 살펴보면, 렌즈를 PL 마운트로 변환할 수 있는 부품이 있다는 것입니다 . Visual Products를 확인하세요 https://visualproducts.com/product/visual-products-canon-pl-lens-mount-for-s16-zoom-lenses/ Are you saying that with the mount you sent, I can convert my lens to a PL mount?
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