Site Sponsor Robert Houllahan Posted January 6, 2016 Site Sponsor Share Posted January 6, 2016 The phone and email are hard to deal with as a lab, allot of the questions are about if the film has arrived to the lab and when it is shipping out. People also want individualized quotes for work and allot of times that information is covered in the lab price sheet but not always. It can be a difficult balance between customer communication and getting work done, especially when the lab is very busy. For Cinelab I have tried to make a common info@cinelab mail address and make sure those emails are answered hourly by multiple lab staff. Quote Link to comment Share on other sites More sharing options...
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