Tim Flower Posted August 16, 2020 Share Posted August 16, 2020 Hi, I'm having trouble loading custom LUTs and picture profiles onto my Canon C500 mkii. This is my process so far: Load .cube LUT onto a formatted SD card (this SD card works fine as I recently used it to update camera firmware), put into SD slot, power camera, go to Monitoring setup>page 11>User LUT 1> once I click on any of the user LUTs, all options past that are greyed out. So I can't click on register etc. A similar thing is happening when I try to load a custom picture profile, "Load from SD card" is greyed out. Any help would be much appreciated. Kind regards, Tim. Link to comment Share on other sites More sharing options...
Robin R Probyn Posted August 16, 2020 Share Posted August 16, 2020 26 minutes ago, Tim Flower said: Hi, I'm having trouble loading custom LUTs and picture profiles onto my Canon C500 mkii. This is my process so far: Load .cube LUT onto a formatted SD card (this SD card works fine as I recently used it to update camera firmware), put into SD slot, power camera, go to Monitoring setup>page 11>User LUT 1> once I click on any of the user LUTs, all options past that are greyed out. So I can't click on register etc. A similar thing is happening when I try to load a custom picture profile, "Load from SD card" is greyed out. Any help would be much appreciated. Kind regards, Tim. Format the card first in the camera .. SD card lock is on ? Link to comment Share on other sites More sharing options...
Tim Flower Posted August 16, 2020 Author Share Posted August 16, 2020 3 minutes ago, Robin R Probyn said: Format the card first in the camera .. SD card lock is on ? Yes, card formatted in camera first and card lock is off. Link to comment Share on other sites More sharing options...
Robin R Probyn Posted August 16, 2020 Share Posted August 16, 2020 (edited) 27 minutes ago, Tim Flower said: Yes, card formatted in camera first and card lock is off. Is it some thing like the user LUT can only be 1D and yours are 3D LUT,s.. I guess I would try another card as one form of illumination .. can you get access to another C500II and see if the same happens .. are you in custom maybe try EI Edited August 16, 2020 by Robin R Probyn Link to comment Share on other sites More sharing options...
Dylan Priest Posted July 20, 2021 Share Posted July 20, 2021 I had this problem as well. Turns out it was the SD card I was using. Maybe try a different card and see if that works. Link to comment Share on other sites More sharing options...
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