Graham Tait

Just to be clear, I didn't send anyone round in a threatening manner, far from it. He advertised a service, I paid for that service, then never received my film and transfers. I had contact prior to me purchasing the service, but nothing after. So after 3 months of no contact or replies, my friend went to the location on his website, which I originally assumed would've been a store front. But after a little Google research it turned out to be a home address. At that point all I wanted was my film back, as I'm sure everyone who's been in the same situation would feel the same. He then told my friend he'd have it ready for me the next week. It then took a further 3 weeks to arrive.

There was no mention on illness or family problems, which I understand can cause problems and is sad. But if this is the case, you should not accept payments for a service that you can't provide.

Did you try opening a Paypal Dispute?

This was the only way i got a reponse from him. Then when the film didn't appear (again) as promised, i sent a friend round to his house to find out what the problem was.

They appeared soon after that.

Have you just tried phoning? Or go to the shop?

 

from their website: 07971 069263

 

from google: 020-3016- 2039

He doesn't have a shop. I had to send a friend round to enquire about my films and it looks like he's just a middle man working from home. His emails bounce, the mobile number doesn't get answered and the land line goes to some random persons house.

You pay via Paypal on his website. I'd open a dispute through them and hope that he gets in touch. Don't close the dispute until you either get your film or money back.

I used ANDEC for my last batch and they were fast, efficient, and had great communication.

Good luck, when this happened to me it was really stressful.

That sucks Ross. I won't be using him again.

I just send a new batch to ANDEC. Great communication and it looks like the turnaround time will be a lot faster.

Thanks for the advice on these guys!

Ha you could be right. I have some more ready to be developed, i'll use someone else for sure.

Cheers for all your help guys.

It finally arrived back yesterday after nearly 3 months. Hope yours arrives soon Sam.

I received a message from Bart through Paypal last Friday saying it should be with me on Monday. Nothing yet.

 

Don't know about telecine, but in the past I understand they used Andec for processing.

Thanks Ian, much appreciated.

I had a friend go round to the address that was registered for Blue Cine Tech. They spoke to Bart who informed him that my stuff will be sent out in the next few days, hopefully yours will be too Sam!

On a separate note. Does anyone know where Bart sends them to be developed and transferred? I have more film for the same project that needs processed and i'd like it to look the same.

Cheers.

Thanks for all the other options, i'll definitely not be using him again.

I just tried to email him again and my emails are now bouncing back.

This doesn't look good!

Hi guys, first post. I found this thread while googling Blue Cine Tech. I used Bart last year for development of 4 super 8mm cartridges, it took a month which is fine.

I recently send 5 more to be developed and transferred, emailing beforehand for a rough time estimate. I was told a month again, which again was fine. That was on March 20th and i've not had any word back from him. I don't mind waiting the extra time, but it's been three weeks over the one month estimation time, which is quite a lot of time, especially when i need these for work.

It's the lack of communication that bugs me, if i had a reply saying it would be more time and everything was ok i wouldn't mind at all. It's not cheap to get these done and it seems like once you've paid for the service, and it is a professional service, that he doesn't bother to reply.

Have you received yours back yet Sam?