Yes! Ken rocks. A few years back I was shooting a feature with a CP-16R and the timing belt went out on us and in addition to this we were beginning to have some problems with then zoom lens (forgive me lack of techical knowlege here, I am not a DP) . Anyway, our budget was under 25k and faced with a broken camera and almost no money I was sure we would not be able to finish the shoot. But I called Ken, he told me to send the camera to him and he'd, at the very least have a look at the camera and could tell us how much it was going to cost to fix. Within a day of receiving the camera Ken had fixed it and shipped it back, all for under $2,000. We spent the next three weeks shooting and never had a problem.