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I write this with a very heavy heart. Back in January I sent my beloved Canon 1014 XL-S to Steven Willard of Willard Engineering for a clean/lube/service with an agreed upon price of $200. The camera was shipped insured and delivered on January 30th. Up to that time Steve was lightning fast with all his communications via email and text. But once my camera was in his hands all communication stopped. He would not answer me to verify he had the camera. Not until I left a forceful voice-mail in mid February did he finally return my call and explain the camera was in his hands, but that he had been ill. He promised all was well and he would get to my camera in a week. Okay, I can accept that. Two weeks pass and nothing. I start emailing. I hear nothing. I text and hear nothing. I call and eventually leave a vm explaining I fear he has stolen my camera. The next day he calls and says his wife is ill. Okay, but I have NOTHING via text or email stating he has my camera. He agrees to send me an email stating he has the camera and also explains he will do the job next week. I receive the email on March 12. Since then, silence. Nothing. No response to any methods of communication. This camera is very important to me and it cost me big bucks. I cannot just eat the cost. Has anyone had an experience with Steve Willard? I have only heard good things about the man, which is why I sent the camera to him. But it appears I may have made a terrible mistake. Should I not have this situation settled by the end of the week I will probably have to look into filing charges of mail fraud. That's a felony. I'll also have to go to the BBB. I'd rather not do that to the man if it can be avoided, but fact is HE HAS MY CAMERA and will not fix or simply return it to me.