My name is Adnan and I sent some Lomo anamorphic lenses to Van Diemen in UK for servicing and upgrading. It has been an absolute nightmare dealing with them. Please read below:
In June 2018, I decided to service and rehouse my Lomo anamorphic square and round front lenses, so I personally contacted Van Diemen. Christopher at Van Diemen stated the average turn around time is 90 days for Square front rehousing (V2 version). He also stated that Round front servicing will take longer. Based on this information, I shipped the square and round front lenses to Van Diemen.
Round Front lenses were returned 11 months later in May 2019 and according to Van Diemen they were fully serviced. However, one lens was never serviced as it looks identical to before shipment to Van Diemen and after receiving from them. (I'll discuss that topic in a different thread with photos for proof)
35mm Square Front
20 months later, my 35mm square front is still in Van Diemen's possession.
Please read below: The excerpts are from actual email communication between myself (Adnan Siddiqui) and Christopher (owner of Van Diemen)
June 7 (Month 1): Adnan - What is the conversion time from receipt of my lens to completion? I have a Lomo 35mm Lomo Square Front 35BAC10-2-1
June 18 (Month 1): Van Diemen - ....we aim to deliver conversions in 90 days from agreement of terms and receipt of deposit.
July 4, 2018: Lenses received by Van Diemen.
July 6 (Month 2): Van Diemen - The time to do this work is estimated at 90 days from receipt of PO and deposit payment.
September 10 (Month 4): Van Diemen - ....we have parts in stock or arriving this week for the Lomo Square front conversions
October 31 (Month 5): Van Diemen - We about to start on the assembly of the first batch...We would hope to be delivering these in purchase order sequence during November.
January 10, 2019 (Month 10) Van Diemen - The 35mm lenses...will all be assembled in sequence yours is no 9 on the list.
February 5, 2019 (Month 9) Van Diemen - The position with the Square front lenses....We should have them all done by the middle of March. Your order was 17th in the order book
March 8, 2019 (Month 10): Van Diemen - The Square front Total Conversion is on the bench ready for re assembly, but will not be ready for a while longer. We have had to make some on assembly modifications....These problems have now been resolved but we have been delayed whilst new parts were awaited I will let you know when your lens is nearing completion. We do still have 7 lenses ahead of yours to build.
March 26, 2019 (Month 10): Van Diemen - Your 35 is now 5th in lens for assembly.
April 2, 2019 (Month 11): Van Diemen - With regards to your 35mm we have all components picked and ready for assembly.
April 4, 2019 (Month 11): Adnan - I've decided to cancel the order because this is unreasonably a long wait.
May 17, 2019 (Month 12): Van Diemen - Your lens has been prepared for conversion and parts allocated it currently is no 18 on the assembly list.
May 17, 2019 (Month 12): Adnan - Back in Feb I was #9, then I was #5. Why I'm #18 now?.....this is too confusing. I wanted to cancel my order......there is no consistency.
May 20, 2019 (Month 12): Van Diemen - We have had some technical problems to resolve in developing the total conversion of the Lomo SF lenses.
May 28, 2019 (Month 12): Adnan - At this point, I do not wish to get a converted lens due to the design problems. You can do a simple PL conversion and send the lens back
July 1, 2019 (Month 14): Adnan - Christopher what is the status of my lens and I did not wish to proceed with the conversion just a PL mount. I inform you that a month ago
August 15, 2019 (Month 15): Van Diemen - None of these simple conversions of which work well reliably.
Do we rebuild your lens as it was- this is costly in time . Who is going to pay?
Do we ask you to reconsider your decision and have the work, we contracted to do for you, completed.
August 19, 2019 (Month 15): Adnan - I want to have 35 mm converted but this is beyond reasonable.
August 20, 2019 (Month 15): Van Diemen - ....we have now resolved the teething problems with the product and expect to catch up on the deliveries.
September 16, 2019 (Month 16): Adnan - There is still no timeline provided for the service completion
October 21, 2019 (Month 17): Adnan - I've been waiting for the V2 for almost 1.5 year. What is the delivery time for V2?
October 22, 2019 (Month 17): Van Diemen - Your Lens remains in exactly the same place in the assembly line as it did in the beginning…..assembly time is now about 2 weeks
November 2, 2019 (Month 18):Van Diemen - As soon as you confirm the order for a V2 conversion of your 35mm lens we will load the job...
November 6, 2019 (Month 18): Adnan - For the 35mm, I had agreed since last year. What do you want me to confirm? Has anything changed?
December 1, 2019 (Month 19) Adnan - I have not heard back from you in a month. I want to get my lens back.
December 2, 2019 (Month 19): Van Diemen - The price quoted for this V2 conversion is £ 5950.00 This quotation will expire at the end of 2019 the prices for 2020 will increase.
December 5, 2019 (Month 19) Adnan - I've sent you multiple messages between October and November but did not receive a reply from you. V2 for square front. This was agreed upon in July 2018!!
20 MONTHS LATER (JANUARY 2020): No response from Van Diemen. Lens is still in their possession.